CUSTOMER CARE

At Boujee Botanicals, customer care is an extension of our values. We are committed to providing thoughtful service, clear communication, and a seamless experience from purchase to delivery.

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How to Contact Us

For all customer care inquiries, please reach out via email:

 

Email: support@boujeebotanicals.com

 

This includes questions regarding:

• Orders and shipping

• Product information and usage

• Damaged or incorrect items

• Website or account support

 

We do our best to respond within 24–48 business hours, excluding weekends and holidays.

 

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Order Support

Once your order is placed:

• You will receive a confirmation email

• Tracking information will be sent once your order ships

 

Please ensure your shipping information is correct at checkout. Boujee Botanicals is not responsible for delays or delivery issues caused by incorrect addresses.

 

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Shipping Concerns

We currently ship orders using USPS flat rate shipping unless otherwise stated.

 

If your package is delayed, missing, or marked as delivered but not received, please contact the shipping carrier directly first. If additional assistance is needed, we are happy to help guide you through the process.

 

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery

• Include your order number and clear photos of the issue

 

Once reviewed, we will determine the appropriate resolution, which may include a replacement or store credit.

 

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Returns & Exchanges

Due to the handcrafted and personal nature of our products:

• All sales are final

• We do not accept returns or exchanges

 

Please review product descriptions carefully before purchasing.

 

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Product Questions & Sensitivities

Our products are crafted with care using natural ingredients.

• Perform a patch test prior to use

• Discontinue use if irritation occurs

• For medical concerns, consult a healthcare professional

 

We are happy to answer ingredient or usage questions prior to purchase.

 

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Respectful Communication

We value kindness and respect in all interactions. Boujee Botanicals reserves the right to refuse service or limit communication in cases of abusive, threatening, or inappropriate behavior.

 

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Policy Updates

This Customer Care Policy may be updated periodically to reflect changes in operations or services. Updates will be posted on our website.

 

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Our Commitment

Your trust matters to us. Every order is prepared with intention, quality, and care. We are here to support you every step of the way.